Almoza Technologies ("we", "us", or "our") operates the Almoza platform (the "Service"), accessible at https://almoza.in. This Privacy Policy outlines how we collect, use, store, and disclose information when you use our Service, including when you connect your Instagram or WhatsApp Business accounts to our platform.
We use your personal data to provide and continuously improve the Service. By accessing or using the Service, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of the Service immediately.
This policy applies to all users of the Almoza platform, including business owners, marketing professionals, social media managers, and any individuals who access the Service on behalf of an organization. We are committed to being transparent about the data we collect, why we collect it, and how it is handled throughout its lifecycle.
Words with capitalized initial letters carry specific meanings as defined below. These definitions apply equally in both singular and plural forms.
For the purposes of this Privacy Policy:
While using our Service, we may request certain personally identifiable information to contact or identify you. This includes:
Usage Data is gathered automatically when you interact with the Service. It may include your device's IP address, browser type and version, the pages you visit, the time and date of your visit, duration spent on each page, and unique device identifiers.
When you access the Service through a mobile device, we may also collect information such as device type, mobile operating system, mobile browser type, and unique device identifiers.
We may also collect information about how you navigate within the platform — such as which features you use most frequently, the types of automations you configure, and how you interact with the dashboard — to help us improve user experience and product performance.
To operate automated messaging workflows, Almoza allows you to connect your business accounts through Meta's platform. When you authorize access via Facebook Login, we may collect and process the following:
Important: Almoza only processes messages or comments that are initiated by the end user. We do not retain the content of private conversations beyond what is strictly required to evaluate automation triggers and deliver the configured response. Message content used for trigger evaluation is not stored permanently and is discarded after the automation response is delivered.
In addition to data collected automatically, we also collect information you submit voluntarily, including:
We use cookies and similar technologies to track activity on our Service and retain certain settings. These may include:
You may configure your browser to reject cookies; however, some features of the Service may not function correctly as a result. To opt out of analytics tracking, you may adjust your cookie preferences through your browser settings or through any cookie consent tool provided on our website.
The Company uses your Personal Data for the following purposes:
We do not sell, rent, or lease your personal data or your customers' interaction data to third parties for advertising or commercial purposes. Data may be shared with Service Providers solely to support platform infrastructure or service analytics, under strict confidentiality agreements.
We may disclose your information under the following circumstances:
We do not share your personal data with Meta or any third party for advertising targeting purposes. Any data exchanged with Meta is limited to what is technically required to operate the authorized API integrations you have enabled.
We retain your Personal Data only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by law. The following retention guidelines apply:
After the applicable retention period, data is securely deleted or anonymized so that it can no longer be linked to an individual.
Your information, including Personal Data, may be processed at locations outside your state, province, or country where data protection laws may differ from those in your jurisdiction. By using the Service and consenting to this Privacy Policy, you agree to such transfers.
We will take all reasonably necessary steps to ensure your data is handled securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur unless adequate safeguards and security controls are in place. Where required by applicable law, we will implement appropriate data transfer mechanisms, such as standard contractual clauses or equivalent protections recognized under relevant data protection frameworks.
You have the right to request deletion of your Personal Data at any time. You may exercise this right through either of the following methods:
Send an email to almoza145@gmail.com with the subject line "Data Deletion Request". Please include your registered email address and the name of your business account so we can locate your records accurately. We will process your request and permanently delete all associated personal data and integration metadata from our systems within 7 business days, and send you a confirmation once deletion is complete.
You may revoke Almoza's access directly from your Facebook/Meta account settings:
Note: Revoking access will disconnect your Meta accounts from Almoza and will stop all active Automation Workflows associated with those accounts. It does not automatically delete data already collected prior to revocation. To request full data deletion, please also follow Option A above.
Please note that we may need to retain certain data even after a deletion request in cases where:
In such cases, we will inform you of the reason and the applicable retention period.
If Almoza Technologies is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy. You will have the opportunity to request deletion of your data prior to the transfer if you do not wish your information to be included.
Under certain circumstances, Almoza Technologies may be required to disclose your Personal Data if compelled to do so by law or in response to valid requests by public authorities. Before making any such disclosure, we verify the legal validity of the request and disclose only the minimum data necessary to comply.
We may disclose your Personal Data if required to do so by law, or if we reasonably believe such action is necessary to:
We take the security of your Personal Data seriously. The following measures are in place to protect your data:
While we strive to apply commercially appropriate safeguards, no method of Internet transmission or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data. We cannot warrant or represent that Personal Data will be protected against loss, misuse, or alteration by third parties such as unauthorized hackers.
If a security breach occurs that materially affects you or your account, we will notify you as promptly as possible and communicate the steps taken in response, in accordance with applicable breach notification laws.
Depending on your location and applicable law, you may have the following rights regarding your Personal Data:
To exercise any of these rights, please contact us at almoza145@gmail.com. We will respond to all requests within 30 days. In some cases, we may need to verify your identity before processing your request.
The Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at almoza145@gmail.com. Upon confirmation, we will take prompt steps to delete that data from our systems.
If we become aware that we have inadvertently collected data from a child under the age of 13 without verified parental consent, we will delete such information as quickly as reasonably possible.
Our Service may contain links to third-party websites not operated by us. Clicking on such links will direct you to those external sites. We strongly encourage you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or data practices of any third-party sites or services.
This includes links to Meta platforms (Facebook, Instagram, WhatsApp), payment processors, and any other external services referenced within the Almoza platform. Your interactions with those services are governed solely by their own terms and privacy policies.
We may revise this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. When material changes are made, we will notify you by:
We encourage you to review this page periodically. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy. If you disagree with the revised policy, you may discontinue use of the Service and request deletion of your data as described in Section 7.
This Privacy Policy and any disputes arising from or related to it shall be governed by and construed in accordance with the laws of India, specifically the Information Technology Act, 2000 and its associated rules, as amended from time to time. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.
We are committed to complying with applicable data protection obligations. If you are located in a jurisdiction with specific data protection laws (including but not limited to the GDPR or similar regional frameworks), we endeavor to uphold equivalent standards of protection for your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may reach us through the following: